Your final account resulted in a credit. Here's a cheque.
Er, OK. There's only one teensy tiny problem with this. I haven't asked for any of my accounts to be closed.
So, in a state of panic, I phone the number on the letter only to encounter one of those useless motherfucking IVR systems that never seems to have an option for the thing you're trying to do. So, in desperation, I press numbers at random.
Bloke answers the phone (instantly), I explain the situation, he gives me a direct phone number, I phone the direct phone number, different bloke answers the phone, explain the situation again, bloke puts me on hold, comes back after about two minutes apologising profusely for keeping me waiting, tells me what's going on.
Job done, panic over.
Less than 10 minutes in total, at least one minute of which was spent fucking around with a fucking menu system that didn't have "my" option. Prompt, courteous and helpful responses from the people I dealt with.
My faith in people has been lifted again.
Did I mention this was BT?