Dear Sir/Madam
Your final account resulted in a credit. Here's a cheque.
Er, OK. There's only one teensy tiny problem with this. I haven't asked for any of my accounts to be closed.
So, in a state of panic, I phone the number on the letter only to encounter one of those useless motherfucking IVR systems that never seems to have an option for the thing you're trying to do. So, in desperation, I press numbers at random.
Bloke answers the phone (instantly), I explain the situation, he gives me a direct phone number, I phone the direct phone number, different bloke answers the phone, explain the situation again, bloke puts me on hold, comes back after about two minutes apologising profusely for keeping me waiting, tells me what's going on.
Job done, panic over.
Less than 10 minutes in total, at least one minute of which was spent fucking around with a fucking menu system that didn't have "my" option. Prompt, courteous and helpful responses from the people I dealt with.
My faith in people has been lifted again.
Did I mention this was BT?
12 comments:
It is not unknown for some Utilities Suppliers' salespeople to falsify 'Application to change Supplier' for a household, just to get the commission.
Sure. In this case, apparently BT are retiring an application and migrating me over to a new system.
They apparently sent me a letter warning me about this, but I either didn't get it or didn't read it.
I once waited in a queue for 4 hours to speak to BT, and that was after 2 days of trying and waiting for about 2 hours a time.
They are spectacularly useless.
Sounds like you had one of those rare good experiences.
I think they're OK, once you get to actually speaking to someone. It's their IVR that sucks cock.
Ah, now did you remember the "random numbers" you pressed to get to a human?
You just know you'll need them again sometime.
My broadband phone and whatnot are provided, at a fucking big price, here in Spain by BT and so far they have been shit hot. Excellent.
Based on past experience, I hope you are not confusing 'said they would do...' with 'did do...'
90% of mangers time in most organisations is taken up by correcting subordinates and administrative cock ups. That is what you get when you have an educational system and social attitudes that are not fit for purpose.
I'm confused. The only company I associate with the acronym 'BT' is (ex) British Telecom.
Could someone enlighten me as to the identity of the company that goes by the same acronym that gives such good service.
And who's workers aren't about to go strike.
BT fail to grasp the irony of a telecommunications company that can't even answer the fucking phone.
Worth always trying to say the word help twice on those things, sometimes (not always) triggers an operator. Honest.
TalkTalk are the worst
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